The Booking & Appointment Plugin for WooCommerce provides a post-booking system to keep your customers informed about their confirmed bookings by allowing them to create and send reminder emails manually.

This is quickly done using reminder emails for customer’s booked products or services before the booking date.

Here is how it can be set.

A. Enabling Reminder Emails 

When customers book any product or service online, they get a confirmation email for the booking.

However, when you enable this feature, another email notification will be sent to the customer to remind them of the upcoming booking from the plugin.

To enable sending such reminder emails, go to WooCommerce > Settings > Emails tab:

Find the Booking Reminder option and click its Manage button as shown below:

You will be taken to the Booking Reminder settings page, as shown below.

Here, tick the Enable/Disable checkbox to enable email notifications to be sent to customers.

In the Subject field, you can add the email subject according to your requirements. If you leave it blank, the default subject will be used.

Similarly, the Email Heading field will display the main heading of the email and can be set to anything as per the business requirement. If left empty, the email notification will use the default heading.

Email Type will be the format of the email to be sent. It can be either Plain text, HTML, or Multipart. By default, it is set to HTML.

Click on the Save changes button to save all the changes in the settings made.

Booking Reminder page

Now, navigate to the Booking & Appointment > Reminders page.

You can add Automatic reminders by going to the Add Reminder tab. Learn more about it here. 

Or

You can go to the Manual Reminder tab to create and send reminder emails manually, as shown below.

Note that the template used for sending automatic reminder emails is the same as the one used for manual reminders, but you can add more content to the message here.

Manual Reminder section

Here, you can send reminders for:

1. Specific Order #
2. Booking ID
3. Product

This can be done by selecting the respective radio button in the Send Reminder for section shown in the image above.

If you select Order # in the ‘Send Reminder for’ option, a section with the list of Order IDs will appear.  On clicking the Order IDs field, you will be able to see all the order IDs in a dropdown, as shown below.

Now select from the list of displayed Order IDs.

 

List of Order IDs 

You can choose multiple Order IDs to send the reminder email to from the dropdown:

More than one order ID selected

The reminder email will be sent to the selected Order IDs together.

Similarly, you can select the Booking ID from the ‘Send Reminder for” option to send reminder notifications by selecting the booking IDs from the dropdown:

Booking Ids selected

Likewise, when you select the Product radio button, all the Booked Products are displayed in the dropdown.

You can select a single product or multiple products from the list to send reminder emails together, as shown below:

Selecting products for sending reminder emails

Once you have selected the Order # or Booking ID or Product to send reminder emails, you need to add the Subject and Message to the email.

For instance, you want to send a reminder email to the customer for their booking at Hotel Sinclaire.

You will select the product Hotel Sinclaire and add the Email Subject as Booking Reminder – Hotel Sinclaire.

Compose or add your desired email message in the text field of the Email Content section as shown below:

Adding details for the reminder email

Once the message is composed, you can click the Save Draft button to save it as a draft and send the email later.

Or you can click on the Send Reminder button to send the reminder email immediately.

When you click it, an email reminder will be sent for all future bookings of Hotel SInclaire as this was the product that was selected above.

This is how the reminder email sent to the customer will look:

Reminder email sent to the customer

In Summary

The Booking & Appointment Plugin for WooCommerce reminds your customer about their upcoming bookings with personalized email! Being able to create multiple custom email reminders and send them to your customers’ inboxes with their booking and appointment-related messages enhances their trust and reliability in your business to a great extent.

So, utilize this feature effectively to improve the experience of your customer’s booking and appointment journey from your WooCommerce store.