So far we have learned about different features that enhance the order delivery process but have you thought of the post-order placement scenario? How important it is to keep your customers informed of their confirmed orders and delivery details? Therefore we have added a new feature in Version 9.28.1, where you can send delivery reminders to your customers.

This is useful to ensure customers are well-informed and prepared for their deliveries. These reminders can be customized and scheduled to be sent at different time intervals, both before and after the delivery date.

Here’s how you can configure multiple reminders:

To set up, go to Order Delivery Date -> Settings -> Reminders -> View Reminders tab. By default, the plugin includes two templates, which will initially be inactive, as shown below:

To modify an existing reminder, click the Edit icon available in the “Action” column.

How to create a new template:

On the View Reminder page, you can click on “Add New Reminder” link to create a new reminder email template.

After clicking, you’ll see a hidden section titled Add New Reminder, where the following settings will appear:

Now, let’s walk through each of the settings available here.

1. Status: Set the reminder as Active or Inactive. Enable or Disable the reminder based on your needs by toggling it ON or OFF.

2. Title: Provide a descriptive title for each reminder, such as: Same-Day Reminder, Post-Delivery Follow-up

3. Email Subject: Customize the subject of the reminder email.

Example: [{blogname}] Your delivery for order #{order_number} is coming soon!

4. Email Heading: Provide an informative heading for the email. Example: Your Delivery Reminder

5. Email Content: Here, you can compose the message that will be sent to customers.

You can include any relevant information, such as customer service contact details, the expected delivery window, or any special instructions for the delivery.

Note: You can utilize available shortcodes in the tooltip for dynamic content insertion.

6. Trigger Reminder: The Trigger Reminder setting allows you to schedule when reminder emails are sent to your customers. You can choose to send reminders before or after the delivery date, using a variety of time intervals such as hours, days, or weeks.

Hours: Set reminders to go out a few hours before or after delivery.
Days: Set reminders one or more days in advance or after the delivery.
Weeks: Schedule reminders one or more weeks before or after delivery.

Let’s understand with an example:

Here the number of days before delivery date is set to 2 which implies that a reminder notification for the order delivery will be sent to the customer with complete details, 2 days before the delivery date.

For instance, say the delivery for Order is set to 3 October, 2024, then the reminder email will be sent to the customer on 1st October, 2024 reminding the customer about his order delivery details as shown below:

By default, the delivery reminder email will be sent at 7 PM of the day.

Once the customer receives the email, they can click on the View Order link to be redirected to the Order Details section under their My Account page, where they can review all their order details.

Conclusion

In this post we saw how admin can send delivery reminder to the customers for their upcoming order deliveries. In the next post, we will see how to notify Admin as well for their upcoming deliveries.

Thus our Order Delivery Date Pro for WooCommerce plugin is the easiest and fastest solution for post order placement process as it helps to keep your customers well informed of their future order deliveries, making their overall experience pleasant.