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Frequently Asked Questions

Have Questions? Of Course You Do. Here’s A Quick Q & A.

Are the licenses valid for lifetime?
No, each license is valid for one calendar year from the date of your purchase. After one year, license keys will be automatically renewed at the original price of the plugin, at which point the Plugin License is extended for an additional year. This automatic renewal can be cancelled or payment method changed by you at any time.
What types of payment do you accept?
Currently, we accept payments via PayPal & Stripe. We only accept payments online so we will not be able to accept a purchase order, take a check or take any orders over the phone.
Do you offer refunds?
Yes, we do offer a 30 days money back guarantee with all our plugins. You can find more information about the refund policy on the terms and conditions page
Where Can I Find My License Key?
If you’ve already purchased a license key and need to retrieve the license number, you can do that on the support site. Once you’ve successfully registered and logged into the support site, click on the “my account” link in the right sidebar and your active license key(s) will be listed at the top of the page.
Can I purchase a personal license & upgrade later?
Sure. You can buy a personal license. You can upgrade directly from the form settings page. Coupon codes or other promotional discounts do not apply to renewals.
What do I get with my license?
Your license grants you access to all of our support resources, documentation and product downloads for one calendar year from your purchase date.
How much does it cost to renew my license after it has expired?
You can renew your license at the purchase price of the plugin, at which point the Plugin License is extended for an additional year.
What do I get for renewing my license?
Renewing your license provides an additional year of support and software updates. This provides peace of mind knowing you can turn to us for Products related support and assistance. You’ll also continue receiving software updates to ensure WordPress, WooCommerce compatibility as well as great new features and enhancements!
Will my plugins quit working if my license expires?
No way. If your license expires, your plugins will still work just fine unless something changes with the WordPress core itself. You just won’t have access to download the plugins, won’t receive product updates and won’t be able to access the incredible product support that we offer.
Oh No! My Download Link Expired! What Can I Do?
If you’ve already purchased plugins and need to download the plugin files again, you can visit https://www.tychesoftwares.com/checkout/purchase-history/ and grab the plugin files from there. If you still have problems getting the files, just drop us a line via our contact form and we’ll be glad to help.
Do you have an affiliate program?
Yes, we do have an affiliate program. You can find the details here.
I am a lifetime member. So do I have to renew my license after a year of my purchase?
NO. For an existing lifetime member, he does not need to renew his license. For any new client, he has to renew his license every year. All customers who have made their purchases before December 7 2013, 6 AM EST, they hold lifetime licenses & they do not need to renew their licenses each year.
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