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How this Spanish homemade food delivery store reduced their failed delivery transactions by 28%

If you’re a student or a traveler, we’re sure that there must have been a time when you would have craved some good ol’ homemade food. Or perhaps you’re hosting a dinner party and require some help with your food preparations.

Our client Tappers understands all of these needs and has been delivering some of the best quality homemade food all over mainland Spain. The best part about ordering from them?

They deliver their lunchboxes within 24 to 48 hours!

How this Spanish homemade food delivery store reduced their failed delivery transactions by 28% - Tyche Softwares

Certainly, this would require some logistical complexity, and managing such an online food ordering and delivery business may seem tough. But with the help of our Order Delivery Date Pro for WooCommerce plugin, they have been able to overcome any such challenges!

So, we got in touch with their marketing & digital consultancy Impulsa 3, to get to know a little bit more about their food delivery business requirements.

How this Spanish homemade food delivery store reduced their failed delivery transactions by 28% - Tyche Softwares

Impulsa 3’s CEO, Jorge Antonio Nevado Hernández tell us how Tappers have been using this plugin since May 2020. Here’s everything else that he shared with us:

1. What sort of problems have you solved with our plugin?

Definitely the logistical complexity. The delivery paradigm of our client Tappers in Spain is complicated due to the different existing logistics partners. Before coming across the plugin, Tappers needed a solution to allow them to change the delivery days per logistic operator in a few clicks. They also needed to configure different cutover times depending on the day and the logistic operator. Both requirements were implemented thanks to the Order Delivery Date Pro plugin. This plugin has allowed us to solve all the possible logistics casuistry for the Spanish market.

 

2. Since you’ve been using Order Delivery Date Pro, what has been the most noticeable improvement in the business at Tappers?

The user experience during the purchase process and the product delivery process have been the most benefited pillars!

 

3. Was there any measurable impact from the moment you started using this plugin till now – growth percentage, the monetary increase over time?

The implementation and correct configuration of the Order Delivery Date Pro plugin has reduced the incidents of registering the failure in the deliveries by 28% in our Customer Service.

 

4. Did you use any of the extensions in a fun, experimental way for Tappers?

When we arranged the service contract with Tappers we found the plugin was already installed on the platform. We studied and analyzed it, contacted the Tyche Softwares team in order to solve some doubts, and finally implemented the most optimal configuration for our customer’s business.

 

5. Finally, is there anything else that you would like to share with us?

The experience with the Tyche Softwares team has always been great!

Alternatively, you can also watch Jorge speak about his experience here:

 

To summarise

If you’ve been unable to fulfill your deliveries in time then our Order Delivery Date Pro for WooCommerce plugin can surely help you out! Just like Tappers, you too can kiss goodbye to those customer complaints about unfulfilled deliveries!

Try out our plugin today!

Browse more in: Case Study, Ecommerce, Order Delivery Date, WooCommerce
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