Now we are moving a step ahead towards the Settings tab. Email Templates was discussed thoroughly in a couple of previous posts explaining the different templates and its usage. But have you thought of how these templates get sent to the customers automatically? Or how to track coupon code & its statuses ? It all happens due to the criteria set in the Settings tab. So let us understand the general settings of Abandoned Cart Pro for WooCommerce plugin.
The General Settings part of Settings tab is divided into 3 sections for better understanding which are displayed as follows:
1st Part – Details everything related to Abandoned Carts:
2nd Part – Details everything related to Tracking and Emails:
3rd Part – Details on the Plugin License Options:
Let us look into each of these parts one at a time and study each of its parameters in detail.
The following are the different fields under the 1st part of the General Settings:
Enable abandoned cart emails – This setting allows you to send abandoned cart emails to the customers who has not completed their transaction. If you do not select this option then when any cart gets abandoned by logged-in users and guest users, reminder emails will not be sent to them.
Cart abandoned cut-off time for logged-in users – This is the cut-off time set for logged-in users, after which the cart will get abandoned if the order is not placed. So, if the X minutes is mentioned and changes saved, the carts will be captured for logged-in users after X minutes on cart abandonment.
Cart abandoned cut-off time for guest users – This is the cut-off time set for guest users, after which the cart will get abandoned if the order is not placed. Similar to cut-off time for logged-in users, the carts of guest users will be captured on X minutes which is mentioned after cart abandonment.
Automatically Delete Abandoned Orders after X days – This is the number of days assigned after which the abandoned orders will be deleted automatically. This typically happens when the lost customer does not respond to the reminder emails for X days and hence the order sits in the cart for that long and finally gets deleted as per the settings.
The following are the different fields under the 2nd part of the General Settings:
Email admin On Order Recovery – This is a very important setting as the admin will be able to keep track of how many abandoned orders have been recovered. This notification will be received by the admin automatically once the incomplete sale is completed. Hence for the admin to receive the email for order recovery, this setting has to be enabled by ticking the checkbox.
Send the Abandoned cart emails to the admin – Abandoned cart emails are sent to the customers on an incomplete transaction. If this setting is enabled then the abandoned cart email which is sent to the customer on cart abandonment is also sent to the admin. Thus the admin is also aware of the number of abandoned carts by enabling this setting.
Track Coupons – This setting helps you to keep a log of all the used coupons and its status. These coupons are sent to the customers which are attached to the abandoned cart emails. Some of the customers click on the cart / checkout link to complete their incomplete transaction. This action will automatically use the coupon code attached to that abandoned cart reminder email. Thus these coupon codes are referred to as ‘used’ coupon codes if the customer completes his purchase.
So in order to keep a track of used coupon codes and its status, this setting must be enabled. If this setting is enabled, then there will be 2 columns displaying the “Coupon Code Used” and the “Coupon Status” under the “Abandoned Orders” tab.
Do not track carts of guest users – If you do not want to capture guest carts and visitor carts once these are abandoned, then this setting should be enabled. As per the requirements, you can even untick the checkbox if you wish to track the abandoned carts of guest users as well as visitors.
Enable tracking carts when the customer doesn’t enter details – When a customer enters no personal details after adding items to the cart then that customer is considered as a Visitor. Such customers like to hide their details while making a purchase hence when the abandoned cart gets captured for this user, there are no details of them.
Therefore if this setting is enabled, the cart gets captured from the cart page as soon as he adds any product to the cart.
Do not track carts of logged-in users – There is a provision for not tracking abandoned carts for logged-in users. You may think you do not want to know how many logged-in customers have abandoned their carts and instead want to know how many guest users and visitors have abandoned so as to focus on them for recovery of sales. In this case, you can decide to enable this setting.
Now the 3rd part of General Settings talks about the Plugin License Option which is discussed in detail in our earlier post.
Whatever the options available in this plugin, it will only function properly if the settings for those options are set perfectly. Therefore the General Settings page helps you to make arrangements as per your requirements to best suit the Abandoned Cart Pro for WooCommerce plugin’s options for better productivity.