We have already discussed what are abandoned carts, why shopping carts get abandoned and how are these captured. In which we focussed on how to sort the issue of abandoned carts and thus our plugin, Abandoned Cart Pro for WooCommerce came into action. The most important part of this plugin was dashboard which we looked into in detail, in our earlier post. Now let’s understand Abandoned Orders listing in WooCommerce for Abandoned Cart Pro plugin.
Abandoned Orders List is referred to as a list of all abandoned orders which have remained in the cart for the time higher than the “Cart abandoned cut-off time” setting. If you wish to know what is this cut-off time setting, you can click here.
A typical Abandoned Orders List page looks like as below:
Abandoned Orders List has the following items displayed:
- Customer details – name, email address, contact number and user type.
- Order Total
- Abandoned Date
- Coupon Code Used
- Coupon Status
- Status of Cart
The above image shows the order Id #12 was a guest user and the order was placed by Kinjal Paleja which had 1 item worth $60 to be purchased. But the item was not purchased within the ‘Cart abandoned cut-off time’ and hence the cart became abandoned on 15th October at 8.19am.
Thus complete details of the cart including the total amount of order in the cart (Order Total) and the number of items (Quantity) along with the status of the cart which is marked as ‘Abandoned’ as shown above is displayed. There are 2 more types of status of abandoned carts which will be discussed in detail in the next post.
You can check the coupon used by the customer from the ‘Coupon Code Used’ column. The status of the coupon code, whether it was used by the customer or not will be displayed in the ‘Coupon Status’ column of the abandoned orders list.
An email was sent to the guest user alongwith the coupon code-944i3a1a69au as shown above. It also shows the status of the coupon code as ‘Discount code applied successfully’, which implies the user clicked on the reminder email link to checkout and hence the coupon code got applied to the cart automatically.
Then click on ‘Bulk Action’ and select ‘Delete’ option from the dropdown.
Click on ‘Apply’ to delete the selected carts.
If you want to delete All Orders in one click then tick the check box in the menu bar and select ‘Delete’ from the dropdown of ‘Bulk Action’ option as shown above. Click on ‘Apply’ to delete all the carts in the Abandoned Orders List.
In order to view the cart details of the specific cart, simply mouse over on the order and you will see ‘View Order’ displayed. Click on it to view the order or click on ‘Delete’ to completely delete this cart from the list.
If you want to take a print of this cart list for future reference, you can do so by clicking the ‘Print’ button. You can also get an Excel format of the cart list by clicking the ‘CSV’ button.
Thus, Abandoned Orders list is a key area in the Abandoned Cart Pro for WooCommerce plugin which helps you to keep track of all the abandoned carts along with its abandonment details and status.