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View Log of Abandoned Orders

We have already discussed what are abandoned carts, why shopping carts get abandoned and how are these captured. In which we focussed on how to sort the issue of abandoned carts and thus our plugin, Abandoned Cart Pro for WooCommerce came into action. The most important part of this plugin was dashboard which we looked into in detail, in our earlier post. Now let’s understand Abandoned Orders listing in WooCommerce for Abandoned Cart Pro plugin.

Abandoned Orders List is referred to as a list of all abandoned orders which have remained in the cart for the time higher than the “Cart abandoned cut-off time” setting. If you wish to know what is this cut-off time setting, you can click here.

A typical Abandoned Orders List page is displayed as below:

Abandoned Orders List has the following items:

  1. Customer details – first and last names, email address, contact number and user type.
  2. Order Total with Quantity
  3. Abandoned Date & Time
  4. Coupon Code Used
  5. Coupon Status
  6. Email Captured By
  7. Status of Cart

The above image shows the first order Id #319 was a guest user and the order was placed by Bhavik Kiri which had 1 item worth $50 to be purchased. But the item was not purchased within the ‘Cart abandoned cut-off time’ and hence the cart became abandoned on 25th May at 12:14pm.

Here if you want, you can change the date and time format in which the Abandoned Orders will be listed. This can be done from WordPress Settings -> General Settings page as shown below:

If you notice in the above screenshot, the date format is changed to 05/26/2018 and time format is changed to 17:14. So these changes will be reflected under Abandoned Orders tab as shown below:

Moreover, if you want to change the language in which the date and time will be displayed on the Abandoned Orders tab, then that can be set from WordPress -> Settings -> General tab, by selecting the preferred language from the Select Language option as shown below:

Once you have set the language to Spanish, the date and time displayed under Abandoned Date column of Abandoned Orders tab will be displayed in Spanish as shown below:

Thus complete details of the cart including the total amount of order (Order Total), the number of items (Quantity), the status of the cart which is marked as ‘Abandoned’ and detail of where email address of the customer was captured, is displayed. There are 2 more types of status of abandoned carts which will be discussed in detail in the next post.

You can check the coupon used by the customer from the ‘Coupon Code Used’ column. The status of the coupon code, whether it was used by the customer or not will be displayed in the ‘Coupon Status’ column of the abandoned orders list.

For instance, say an email was sent to the guest user alongwith the coupon code-944i3a1a69au and the status of the coupon code is displayed as ‘Discount code applied successfully’, which implies the user clicked on the reminder email link to checkout and hence the coupon code got applied to the cart automatically.

There is a provision to do a bulk action for deleting the orders from the order list. For this, first tick the check box of items/carts which you wish to delete and then click on ‘Bulk Action’ and select ‘Delete’ option from the dropdown.

Click on ‘Apply’ to delete the selected carts.

Delete-2 - Understand abandoned orders listing in WooCommerce Abandoned Cart Pro plugin

If you want to delete All Orders in one click then tick the check box in the menu bar and select ‘Delete’ from the dropdown of ‘Bulk Action’ option as shown above. Click on ‘Apply’ to delete all the carts in the Abandoned Orders List.

In order to view the cart details of the specific cart, click on View icon under More Info column next to Status of Cart as shown below:

When you mouse hover the customer name, there are 2 options displayed. Either you can click on Send Custom Email to send an email or click Trash to send that order to the Trash folder.

If you want to take a print of this cart list for future reference, you can  do so by clicking the ‘Print’ button. You can also get an Excel format of the cart list by clicking the ‘CSV’ button.

Print And Csv - Understand abandoned orders listing in WooCommerce Abandoned Cart Pro plugin

Thus, Abandoned Orders list is a key area in the Abandoned Cart Pro for WooCommerce plugin which helps you to keep track of all the abandoned carts along with its abandonment details and status.

 

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